Privacy Policy

Your Privacy

Heatart.co.uk (we) is committed to ensuring that your privacy is protected. This policy, together with our Terms and Condition sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. We strictly adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We are also registered on the public register of data controllers which is looked after by the Information Commissioner.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Information We Collect & How We Use It

When you place an order, or use any online form on our website, respond to a survey, or enter a completion or promotion, we need to know your name and other information such as your postal address, e-mail address, telephone number and your credit card number and expiry date or bank account details etc (which are your personal data). By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us  to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We may also wish to provide you with information about special features of our website or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send e-mail entitled "remove" to web @ Heatart.co.uk.

We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information, please send e-mail entitled "no information" to web @ Heatart.co.uk.

If, at any time, you wish to have your information removed from our active databases, please send an e-mail entitled "REMOVE FROM DATABASE" to web  @ Heatart.co.uk. We will take steps to ensure that the information is deleted as soon as reasonably practicable.

Our Use of Cookies, Internet Protocol (IP) addresses and Other Information Gathering Technologies

Please note that the information we gather from the following technologies does not specify any specific individual and is used by us as statistical data only about our users browsing actions and patterns.

We may collect information about your general internet usage by using a cookie file. This is a small text file implanted by our site on your hard disk when you visit our site which collects personal data about you. The cookie is then retrieved each time you visit our site, making it unnecessary to re-enter the registration details on each visit and enabling you to benefit from certain features. For example, a more personalised service, improvements to our site and the ability to store the contents of an electronic shopping basket between visits. Please note, our advertisers may also use cookies over which we have no control.

We may also collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to accessing our site.

You can choose to refuse to accept our and /or third party cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Modern browsers provide the ability to navigate the web privately by using "private browsing mode" or you can use a proxy server, which allows web users to see pages via a third party web server.

How We Protect Your Information

We endeavour to protect the information you provide and have various security procedures in place: Once your information is provided to us, we store it on our secure servers where it can only be read by authorised personnel. Any payment transactions are encrypted using Secure Socket Layer technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.

We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is Heatart.co.uk. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Sale of Business

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least 3 months notice of any proposed changes.
Links from this Site to Other Sites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Updating Your Details

If any of the information that you have provided to us changes, (i.e. your e-mail address, home address, name, contact number or payment details) please let us know the correct details by sending an e-mail entitled "CHANGE OF DETAILS" to web @ Heatart.co.uk. Alternatively you can telephone us on 0161 850 1121.

Changes

If we change our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also e-mail you to notify you of the proposed changes, so that you may have your details removed from our records if you do not agree with the changes.

How to Contact Heatart Ltd

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to web @ Heatart.co.uk.